Our pricing processes are automated and delivered exclusively on the basis of precise and geographical information. It is therefore impossible to give a price directly over the phone. For services, a framework agreement is systematically put in place, which also makes it impossible to award prices by telephone.

Once your reservation has been confirmed, our teams take care of everything. If you have any questions, contact our teams, 24/7, provide your reservation number and confirm or update your preferences.

At any time, you can contact our teams to make sure. However, please note that our teams call you one hour before pick-up, in order to confirm your pick-up.

During a departure or a return shuttle, payment can be made ;

• either by transfer via our bank account BE89 7320 5572 0285, specifying your reservation number in communication
• soit par lien de paiement ( Carte de débit, Carte de crédit - MasterCard, Visa, Amex ), sous réserve de l'application de nos conditions
• soit par espèces lors de la prise en charge, sous réserve de l'application de nos conditions
• either by terminal in the vehicle, subject to the application of our conditions

Please note that for outward/return travel, full payment is required at pick-up, regardless of payment method requested.

Lors d'un voyage retour, le paiement est systématiquement réalisé par virement via notre compte bancaire BE89 7320 5572 0285, en précisant votre numéro de réservation en communication ou par lien de paiement ( Carte de débit, Carte de crédit - MasterCard, Visa, Amex ), sous réserve de l'application de nos conditions

For regular or professional customers under agreement, ad hoc payment deadlines are determined by a framework agreement.

Pour la clientèle internationale, régulière ou professionnelle sous convention, toute demande de service doit être prépayée avant le départ, sous réserve d'exécution.

Yes, it is compulsory.

Il est tout à fait possible de boire de l'eau ou de l'eau pétillante, tout autre boisson étant exclue. Il est cependant interdit de manger dans le véhicule.

Toutefois, sous réserve de la souscription d'un forfait entretien en formule VIP ou Bespoke, il est possible de prendre une collation ou des boissons spécifiques dans le véhicule, vendues uniquement par nos équipes ou étant inclus dans l'offre suivant nos conditions générales de vente.

It is forbidden to travel with children on your lap. CHAR-LI secures the transport of your child by placing him in a suitable seat. It is imperative to let us know when booking.

• Group 1; from 00 to 02 years old ; Peg Perego Primo Viaggio + Isofix
• Group 2; from 02 to 12 years old ; Peg Perego Viaggio Flex
• Group 3; from 06 to 12 years old ; Peg Perego Viaggio

All of our seats are equipped with ISOFIX for the greatest safety of children.

It is essential to fully understand how PRM assistance works at airports. Must be distinguished ;

• assistance before the terminal, organized with the airport and CHAR-LI. The airport must be notified 48 hours prior to pick-up.
• assistance after the terminal, organized by the airlines, as long as you have indicated this on your reservation with the company. Otherwise, it will depend on the availability of a member of the PMR service.

If you forget to notify, rest assured that our teams will assist you, however, it will be a little more complicated, as the members of the PRM team are not available ad notum.

Any friendly 4-legged travel companion is welcome, as long as it is carried in a transport bag or a cage for this purpose. Any companion who does not respect this obligation will result in a refusal of pick-up or an increased pricing for the maintenance of the vehicle, subject to the application of our conditions.

Depending on the formula selected, our teams will accompany you until boarding, provide information on access to the airport or amenities and assist you with your luggage. Please note that when traveling with children or seniors, our teams always accompany you to the terminal, for everyone's safety, and above all, your peace of mind.

Our teams are always present to welcome you ;

• 15 minutes after landing if you have no checked baggage
• 45 minutes after your landing if you have at least one piece of baggage in the hold

In all cases, your driver will contact you as soon as you land to inform you of his presence and remind you of the pick-up information previously sent in the confirmation email and listed on our website.

In the event of a delay, provided that you have indicated your flight number when booking, we are already informed. However, on rare occasions, airlines may not update real-time information for major disruptions. It is therefore always advisable to send us a message by email, telephone or via the company's Whatsapp. In the event of unnotified excessive waiting, an increase will be applied according to our general conditions of sale.

You can cancel your reservation at any time, up to the last minute, as long as the driver has not started. A simple phone call or an email to the attention of our teams is sufficient.

In case of cancellation of your reservation, if payment is not made, there is therefore no refund to be expected. If, however, payment has already been made, please note that the reservation will be canceled free of charge and the payment will be kept for your next trip for one year. After one year, if no trip is undertaken, it will be returned to you in full.

When getting out of a vehicle, it is your responsibility to check that you have not forgotten anything. However, forgetting something can happen so quickly.

You have forgotten a phone, wallet, blanket or any other item? No worries, we'll organize it quickly.

If the driver is able to return your possession immediately, he will call you promptly. A contractual lump sum payment of 25,00 € is then due to compensate for the additional parking costs and time required.​

If the driver is unable to return it immediately, following compliance with his schedule, your possession is secured at the company's head office at the end of the day. A fixed contractual payment of €25.00 is then due to compensate for the additional management costs and time required.

Your property may, upon simple written request and at your convenience, be returned to the head office or sent by post, the shipping costs being your responsibility.

For any request for invoicing, the latter must be submitted at the time of booking. Any request for invoicing after the fact is subject to a flat fee of €25.00. In addition, the invoice is only issued once the mission has been completed and full payment has been received.

For efficiency reasons, all calls go through our call center. Assistants have a centralized view of the schedules and real-time position of the drivers, in order to inform you at any time. In addition, this strategy allows the driver to keep their full concentration on the road, as well as both hands on the wheel.

Drivers are responsible for the integrity of the vehicles in our fleet. Also, you are strongly advised not to load or unload the vehicle, any damage occurring in such a situation, voluntarily or involuntarily, would be charged to you immediately according to our general conditions of sale.

Les chauffeurs sont responsables de l'intégrité des véhicules de notre flotte. Aussi, il vous est fortement déconseillé d'ouvrir ou de fermer le véhicule, tout dégât survenant dans une telle situation, volontairement ou involontairement, vous serait porté en charge immédiatement suivant nos conditions générales de vente.

Les chauffeurs sont responsables de l'intégrité des véhicules de notre flotte. Aussi, il vous est fortement déconseillé de manutentionner les sièges dans le véhicules, tout dégât survenant dans une telle situation, volontairement ou involontairement, vous serait porté en charge immédiatement suivant nos conditions générales de vente.

Drivers are responsible for the integrity of the vehicles in our fleet. You may take a handbag, possibly a man purse with you into the passenger area. However, it is not recommended to take any other type of bag, as these can damage the plastics, leather or chrome of the vehicles. Any damage occurring in such a situation, whether intentionally or unintentionally, would be immediately charged to you according to our general conditions of sale.