Our pricing processes are automated and delivered exclusively on the basis of precise and geographical information. It is therefore impossible to give a price directly over the phone. For services, a framework agreement is systematically put in place, which also makes it impossible to award prices by telephone.

Once your reservation has been confirmed, our teams take care of everything. If you have any questions, contact our teams, 24/7, provide your reservation number and confirm or update your preferences.

At any time, you can contact our teams to make sure. However, please note that our teams call you one hour before pick-up, in order to confirm your pick-up.

During a departure or a return shuttle, payment can be made ;

• either by transfer via our bank account BE89 7320 5572 0285, specifying your reservation number in communication
• either by cash when picking up
• either by terminal in the vehicle, subject to the application of our conditions

Please note that for outward/return travel, full payment is required at pick-up, regardless of payment method requested.

During a return trip, payment is systematically made by bank transfer via our bank account BE89 7320 5572 0285, specifying your reservation number in communication.

For regular or professional customers under agreement, ad hoc payment deadlines are determined by a framework agreement.

Yes, it is compulsory.

It is possible to drink water or sparkling water. No other drink is accepted.

It is forbidden to eat in the vehicle.

Subject to the subscription of a maintenance package, it is possible to have a snack in the vehicle, according to our general conditions of sale.

It is forbidden to travel with children on your lap. CHAR-LI secures the transport of your child by placing him in a suitable seat. It is imperative to let us know when booking.

• Group 1; from 00 to 02 years old ; Peg Perego Primo Viaggio + Isofix
• Group 2; from 02 to 12 years old ; Peg Perego Viaggio Flex
• Group 3; from 06 to 12 years old ; Peg Perego Viaggio

All of our seats are equipped with ISOFIX for the greatest safety of children.

It is essential to fully understand how PRM assistance works at airports. Must be distinguished ;

• assistance before the terminal, organized with the airport and CHAR-LI. The airport must be notified 48 hours prior to pick-up.
• assistance after the terminal, organized by the airlines, as long as you have indicated this on your reservation with the company. Otherwise, it will depend on the availability of a member of the PMR service.

If you forget to notify, rest assured that our teams will assist you, however, it will be a little more complicated, as the members of the PRM team are not available ad notum.

Any friendly 4-legged travel companion is welcome, as long as it is carried in a transport bag or a cage for this purpose. Any companion who does not respect this obligation will result in a refusal of pick-up or an increased pricing for the maintenance of the vehicle, subject to the application of our conditions.

Depending on the formula selected, our teams will accompany you until boarding, provide information on access to the airport or amenities and assist you with your luggage. Please note that when traveling with children or seniors, our teams always accompany you to the terminal, for everyone's safety, and above all, your peace of mind.

Our teams are always present to welcome you ;

• 15 minutes after landing if you have no checked baggage
• 45 minutes after your landing if you have at least one piece of baggage in the hold

In all cases, your driver will contact you as soon as you land to inform you of his presence and remind you of the pick-up information previously sent in the confirmation email and listed on our website.

In the event of a delay, provided that you have indicated your flight number when booking, we are already informed. However, on rare occasions, airlines may not update real-time information for major disruptions. It is therefore always advisable to send us a message by email, telephone or via the company's Whatsapp. In the event of unnotified excessive waiting, an increase will be applied according to our general conditions of sale.

You can cancel your reservation at any time, up to the last minute, as long as the driver has not started. A simple phone call or an email to the attention of our teams is sufficient.

In case of cancellation of your reservation, if payment is not made, there is therefore no refund to be expected. If, however, payment has already been made, please note that the reservation will be canceled free of charge and the payment will be kept for your next trip for one year. After one year, if no trip is undertaken, it will be returned to you in full.